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Most answers are right here. Search your question, browse the topics below, or get a real person — your call.
Manuals
Read the manual
The official instructions for your meter and strips. PDF — opens in a new tab.
Every screen, button, and setting — the complete reference for your meter.
Open manual
How to handle, store, and use your glucose strips for accurate readings.
Open manual
How to handle, store, and use your ketone strips for accurate readings.
Open manualStart here
Get going in minutes
If you just opened your kit, start with these two.
Videos
Watch how it works
Short videos for setup, testing, and the most common error codes.
Troubleshoot
Something not right?
Quick answers to the things that come up most.
See a code on your meter? Look it up here.
View codesThe questions people ask most — answered straight.
Browse FAQMost "wrong" results trace back to a few simple things — a low battery, expired strips, or testing technique. Here's what to check first.
What to checkKeep your meter accurate — store, clean, and travel.
Read moreOrders & account
Already ordered?
Shipping, returns, registration, and paying with HSA/FSA.
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