Search across questions about meters, strips, shipping, error codes, and more.
Intended Use: This Best Ketone Test Ketone and Glucose Meter is intended for the quantitative measurement of glucose in fresh capillary whole blood from the finger, and for the quantitative measurement of β-Ketone (beta-hydroxybutyrate) in fresh capillary whole blood from the finger. The system is intended for in vitro diagnostic use and for single-patient use as an aid to monitoring the effectiveness of a diabetes control program. The system should not be used for the diagnosis of, or screening for, diabetes, nor for use on neonates.

Every new box of ketone test strips includes a small ketone code strip — also called a code chip — that programs your meter to read that specific batch accurately. You'll need to code your meter every time you open a new box.
The code strip (code chip) is inside the ketone strip box, between the strip vial and the instruction sheet.
You only need to do this once per box. Every strip from that box will use the same code.
Stop and repeat the coding steps above. Testing with a mismatched code will give you inaccurate readings. If the codes still don't match after a second try, the code strip (code chip) may be expired or damaged — contact us at care@bestketonetest.com with your order number and we'll send a replacement.
No. Coding only applies to ketone strips. Glucose strips don't require a code strip or code chip.
First, take a breath — this is one of the most common things people reach out about, and in the vast majority of cases it comes down to one of a few simple, fixable things rather than a faulty meter. Run through this list and you'll usually spot it.
Still seeing numbers that don't add up after checking these? Please don't second-guess it on your own — reach out right away and a real person will get to the bottom of it with you and make it right.
Good news — your meter is easy to look after, and a little care goes a long way. The simplest habit of all: wash and dry your hands before and after testing. That keeps dirt, dust, and germs away from both the meter and your strips, and it's most of the job done.
Give the meter a gentle wipe whenever you notice anything on it, and a more thorough clean about once a week. There are two small steps:
Please skip harsh chemicals and solvents — a standard disinfecting wipe or towelette is all you need, and anything stronger can damage the meter.
If a family member or caregiver handles the meter for you, a quick clean and disinfect of the meter and lancing device beforehand keeps everyone safe.
The lancing device and lancets are for one person only — never shared, even with people you're close to. Sharing them can pass on infection, so each person should always have their own.
That's really all there is to it. If you're ever unsure about anything, we're glad to help — just reach out.
E-b appears when the battery is too low to perform a test. Replace both AAA alkaline batteries immediately.E-2 appears when the test strip or code chip is expired. Check the expiry date of the strip and repeat with a new lot if necessary. Also verify the date set on your meter is correct.E-U appears when a used test strip is inserted. Discard it and repeat with a new test strip.E-t appears when ambient temperature is above or below the system operation range of 10°C to 40°C (50°F to 104°F). Move to a room-temperature environment and repeat the test after the meter and strips are within range.E-F appears when the test strip is removed while counting down, or when there is insufficient blood volume. Review the instructions and repeat the test with a new strip.
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